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Visit WebsiteAF Group Companies Bring Empathy and Innovation to Workers’ Compensation with Hi Marley
AF Group
Amanda Sills
Senior Customer Experience Advisor
Hi Marley Inc
Hi Marley Inc is the insurance industry’s first intelligent conversation-driven service platform. Insurance companies use Marley to provide a modern, customer-centric experience through intelligent messaging with a human touch. It is a turnkey solution built for insurance carriers, enabling them to attract and retain more customers while dramatically improving operational efficiency.
Case Studies
Showing 25 Hi Marley Inc Customer Success Stories
With the Hi Marley Insurance Cloud, AFR Insurance Improves the Claims Experience
AFR Insurance
Brett McGavock
Property Claims Manager
Bankers Insurance Uses the Hi Marley Insurance Cloud Across Lines of Business
Bankers Insurance Group
Steve Messina
SVP of Insurance Operations at Bankers
Chesapeake Employers Insurance Transforms Workers’ Comp Claims with Hi Marley
Chesapeake Employers Insurance Company
Sarah Cunningham
Claims Supervisor
Conifer Insurance Offers More Options to Meet Customers’ Preferences
Conifer Insurance Company
Jennifer Yert
Senior Vice President of Claims
New Texting Capability Drives Significant Service Enhancements at Electric Insurance Company
Electric Insurance Company
Todd Shevlin
Senior Personal Lines Claims Manager
Encova Insurance Decreases Cycle Times and Increases Customer Satisfaction with Text Messaging
Encova Insurance
Teresa King
Senior Vice President and Chief Claims Officer
Farm Bureau Insurance of Michigan Provides Customers with Seamless Communication Options
Farm Bureau Insurance of Michigan
Roger Graff
VP of Claims
Farm Bureau Insurance of Tennessee Further Enhances Customer Service with Hi Marley
Farm Bureau Insurance of Tennessee
Chad McReynolds
Claims Training Specialist
FedNat Home Insurance Improves Internal Process Efficiencies and Customer Satisfaction
FedNat
Brian Turnau
SVP of Claims
Heartland Farm Mutual Simplifies and Streamlines the Customer Experience
Heartland Farm Mutual
Rocco Neglia
Vice President, Claims & Loss Prevention
MPIUA Streamlines the Claims Experience
Massachusetts Property Insurance Underwriting Association
Michael Reilley
Vice President of the Claims Division
Merchants Insurance Group Enhances Customer Service with the Hi Marley Insurance Cloud
Merchants Insurance Group
Jon Perkins
Claims Manager
MMG Innovates to Offer an Exceptional Claims Experience
MMG Insurance
Abel Russell
Claims Director
Norfolk & Dedham Group Elevates the Claims Experience with Templates
N&D Insurance Group
Stacy Varitimos
Supervisor, Physical Damage
New Mexico Mutual Strengthens Connections and Service for MultiLingual Customers
New Mexico Mutual Group
Dan Girlamo
VP of Claims
NLC Insurance Partners with Hi Marley to Offer More Communication Options
NLC Insurance Companies
Richard Lord
Vice President, Claims
Plymouth Rock Uses Hi Marley to Handle Thousands of Claims in Hurricane Ida Aftermath
Plymouth Rock Assurance
Tony Ranauro
Director of Analytics
Plymouth Rock Assurance Drives Value Internally and Externally with Hi Marley
Plymouth Rock Assurance
Aaron Wheaton
Vice President and Chief Claims Officer
Preferred Mutual Partners with Hi Marley to Adapt to Customers’ Evolving Communication Needs
Preferred Mutual
Daniel Thall
Property Operations Manager
QBE North America Enhances Claims Service for Customers with Text Messaging
QBE
Joseph Liedtke
VP Integration Transition Oversight
With Hi Marley, Quincy Mutual Experiences Fewer Phone Calls and Settles Claims Faster
Quincy Mutual Group
Tom Harris
President and COO
Total Loss Assist Early Adopters Share Powerful Results
The Auto Club Group
Chris Gerhardt
Claims Director
ACG Dramatically Improves KPIs with Hi Marley Coaching Capabilities
The Auto Club Group
Patty Bullis
AVP of Claims
Trexis Insurance Improves Engagement by Communicating in Customers’ Preferred Language
Trexis Insurance
Michael Turner
VP of Claims
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