Case Study: Quincy Mutual Group achieves faster claims settlement and fewer phone calls with Hi Marley

With Hi Marley, Quincy Mutual Experiences Fewer Phone Calls and Settles Claims Faster

Quincy Mutual Group, a property and casualty insurer, wanted to improve customer service and create a better policyholder experience for claims handling. To address this challenge, the company worked with Hi Marley Inc and used the Hi Marley Insurance Cloud to streamline communication with claims teams and insureds.

Following a successful pilot, Hi Marley Inc deployed its platform across Quincy Mutual’s claim teams. The result was fewer phone calls, with call activity dropping by more than 10%, and total loss claims settling two days faster, helping improve overall claims workflow and response speed.

Quincy Mutual Group

Tom Harris

President and COO