Case Study: Conifer Insurance improves claims communication and faster resolutions with Hi Marley

Conifer Insurance Offers More Options to Meet Customers’ Preferences

Conifer Insurance Company wanted to improve the customer experience by offering more communication options that better matched policyholders’ preferences. To do that, the insurer turned to Hi Marley Inc and its Insurance Cloud texting platform to add a faster, more convenient way for adjusters and claimants to communicate throughout the claims process.

With Hi Marley Inc, Conifer streamlined claims communication by enabling direct texting, document sharing, photo exchange, and built-in translation support. The result was quicker resolutions, less phone tag, easier handling of language barriers and documents, and more efficient claims work overall, with text messages showing a 98% open rate and responses typically coming within 90 seconds.

Conifer Insurance Company

Jennifer Yert

Senior Vice President of Claims