Case Study: MMG Insurance Improves Claims Communication and Efficiency with Hi Marley

MMG Innovates to Offer an Exceptional Claims Experience

MMG Insurance, a 125+ year-old Maine-based P&C insurer, wanted to continue improving its customer experience by offering a more convenient way for policyholders and claimants to communicate. To meet that need, MMG turned to Hi Marley Inc and its Hi Marley Insurance Cloud for text-based claims communication.

Hi Marley Inc implemented an out-of-the-box texting solution that let MMG’s claims team exchange messages, photos, videos, and documents with customers without a heavy IT lift. The results included faster claims handling, improved employee efficiency, and strong customer adoption, with a 73% opt-in rate and 30% of messages containing a media attachment.

MMG Insurance

Abel Russell

Claims Director