Case Study: AF Group Improves Workers’ Compensation Claims with Hi Marley

AF Group Companies Bring Empathy and Innovation to Workers’ Compensation with Hi Marley

AF Group, a workers’ compensation insurer, needed a faster, more modern way to simplify claims communication for injured workers, insureds, and agent partners. To meet changing customer expectations, AF Group turned to Hi Marley Inc and its Hi Marley Insurance Cloud for two-way text messaging and better claims engagement.

Hi Marley Inc helped AF Group roll out text messaging across workers’ compensation claims, with real-time communication in more than 19 languages and seamless Guidewire ClaimCenter integration. The result was improved communication, more efficient claims handling, higher customer satisfaction, and stronger employee satisfaction—plus measurable time and cost savings from reduced reliance on phone calls and third-party translation services.

AF Group

Amanda Sills

Senior Customer Experience Advisor