Case Study: The Auto Club Group achieves faster, simpler total loss claims with Hi Marley Total Loss Assist

Total Loss Assist Early Adopters Share Powerful Results

The Auto Club Group, working with Hi Marley Inc, needed a faster, less fragmented way to manage auto total loss claims, which are typically slow and communication-heavy. Their challenge was reducing cycle time, lowering storage-related costs, and improving clarity for policyholders and adjusters during a complex process.

Hi Marley Inc implemented Total Loss Assist, a solution integrated with Copart’s Seller Portal that automates total loss communications through a single texting thread. The result was a 22% reduction in cycle time, 30% fewer inbound calls, 15% fewer release issues, and storage fee reductions of 9% to 20%, while also improving customer satisfaction and helping adjusters spend less time on administrative tasks.

The Auto Club Group

Chris Gerhardt

Claims Director