Case Study: NLC Insurance Companies improves claims communication and efficiency with Hi Marley

NLC Insurance Partners with Hi Marley to Offer More Communication Options

NLC Insurance Companies partnered with Hi Marley Inc to improve the claims communication experience for policyholders. NLC wanted to offer more convenient communication options that matched customer preferences, while also making claims easier, faster, and more reliable to handle.

Using Hi Marley’s Insurance Cloud and Guidewire ClaimCenter integration, NLC enabled text-based communication for claims, including sending photos, documents, and real-time updates, while also using Marley Mobile for field adjusters and translation features for multilingual support. Hi Marley Inc helped NLC reduce phone calls, shorten cycle times, speed up claims resolution, improve response times, and lower costs such as rental and storage charges.

NLC Insurance Companies

Richard Lord

Vice President, Claims