Case Study: Trexis Insurance improves multilingual customer engagement with Hi Marley

Trexis Insurance Improves Engagement by Communicating in Customers’ Preferred Language

Trexis Insurance partnered with Hi Marley Inc to improve engagement with insureds and reduce claims cycle times. The auto insurer needed a modern way to communicate with customers whose preferred language was not English, since scheduling live translators was difficult and slowed service.

Hi Marley Inc implemented its Translation feature within Trexis’s Auto Claims team, enabling real-time multilingual texting for representatives and customers. The solution helped Trexis translate 23% of claims communications, saving time, money, and resources while improving responsiveness and customer experience; the team also benefited from being able to upload media directly into text conversations for claim review.

Trexis Insurance

Michael Turner

VP of Claims