Case Study: FedNat enhances customer experience and claims efficiency with Hi Marley

FedNat Home Insurance Improves Internal Process Efficiencies and Customer Satisfaction

FedNat, a Florida-based home, condo, and flood insurer, wanted to improve and modernize its claims process while continuing to deliver outstanding customer service. To do this, the company turned to Hi Marley Inc and its Insurance Cloud text messaging platform.

Hi Marley Inc implemented a seamless, real-time messaging solution that connected insureds, claims staff, and other providers in a single conversation. The result was stronger internal efficiency and higher customer satisfaction, including a 4.9/5 average customer satisfaction score and 92% five-star ratings for adjusters.

FedNat

Brian Turnau

SVP of Claims