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Visit WebsiteBlue Diamond Upgrade their Customer Interactions with Goodays
Blue Diamond
Peter Gibbons
Group Operations
Goodays
Goodays (formerly Critizr) is Europe's leading Customer Experience Management Platform. Founded in 2012, their vision is to make commerce better for everyone - for merchants and customers. They tackle one human interaction at a time, at scale, without losing that welcomed personal touch. Their mission is to provide their clients with a Customer Experience Management platform that makes it easier to have personal and human experiences at scale. They ensure that you can spark real connections and engage in better, deeper and more frequent experiences with everyone while keeping things simple so that you can focus on actioning the metrics that truly matter.
Case Studies
Showing 16 Goodays Customer Success Stories
Critizr has enabled Carrefour to empower each of its stores with improved customer relationships
Carrefour
Hervé Parizot
E-Commerce Director, Customer Data and Innovation
Carrefour Belgium creates faster feedback loops and engages franchisees
Carrefour
Bram Vermesen
Director of Customer Excellence Stores
Carrefour - Customer Case Study
Carrefour
Rami Baitiéh
CEO
Courir uses Critizr to manage local staff
Courir
Stéphane Cabon
Network Executive
How Éram relies on customer feedback to improve customer experience
Eram
Tiphaine Chateigner
Customer Experience Manager
Flunch has chosen Critizr to help us listen earnestly to what our customers have to say
Flunch
Olivier Descamps
General Manager
France Pare-Brise leads with customer-centricity
France Pare-Brise
Léa Bernard
Marketing & Customer Relations Director
How Havas Voyages Customized and Enhanced its Customer Relationship Score by 14% in 1 Year by Fusing Digital With Local
Havas Voyages
Coline Ponsar
CRM Manager
Jules uses Goodays to make CX and NPS their strategic focus
Jules
Céline Lemaire
Customer Experience Director
Why one of France’s leading bed brands trusts Goodays with its customers
La Compagnie du Lit
Sébastien Quach
Marketing Director
How Monoprix engage the entire company with customer interactions and CX
Monoprix
Brune de Bodman
Head of Customer Orientation and Performance
Pimkie relies on Goodays to optimise the customer experience in store
Pimkie
Hélène Moittié
Head of Customer Excellence
How is Thomas Cook improving its Customer Relationships
Thomas Cook
Jérôme Delente
Network Director
Total France has chosen Critizr to help increase the rate of customer return at our points of sale
Total
Laurent Brun
Customer Service Manager
URW roll out global CX Strategy with Goodays
Unibail-Rodamco-Westfield
Sheahan Arnott
Digital Manager
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