Goodays B2B Case Studies & Customer Successes

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Goodays (formerly Critizr) is Europe's leading Customer Experience Management Platform. Founded in 2012, their vision is to make commerce better for everyone - for merchants and customers. They tackle one human interaction at a time, at scale, without losing that welcomed personal touch. Their mission is to provide their clients with a Customer Experience Management platform that makes it easier to have personal and human experiences at scale. They ensure that you can spark real connections and engage in better, deeper and more frequent experiences with everyone while keeping things simple so that you can focus on actioning the metrics that truly matter.

Case Studies

Showing 16 Goodays Customer Success Stories

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Blue Diamond Upgrade their Customer Interactions with Goodays

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Carrefour achieves 95% customer response rate and stronger store relationships with Goodays

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Carrefour Belgium achieves faster feedback loops and higher NPS with Goodays

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Carrefour - Customer Case Study

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Courir achieves improved customer satisfaction and a 100% response rate with Goodays

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Éram achieves improved customer experience and a 2+ point NPS increase with Goodays

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Flunch achieves 98% customer response rate and rapid 24‑hour replies with Goodays

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France Pare-Brise achieves real-time customer insight and boosted e-reputation with Goodays

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Havas Voyages achieves a 14% boost in Customer Relationship Score in 1 year with Goodays

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Jules boosts NPS and drives additional revenue with Goodays

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La Compagnie du Lit achieves higher customer satisfaction and increased in-store conversions with Goodays

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Monoprix achieves company-wide customer listening and improved satisfaction with Goodays

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Pimkie relies on Goodays to optimise the customer experience in store

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How is Thomas Cook improving its Customer Relationships

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Total achieves 30% increase in returning customers with Goodays

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Unibail-Rodamco-Westfield achieves higher NPS and customer satisfaction with Goodays

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