Case Study: Flunch achieves 98% customer response rate and rapid 24‑hour replies with Goodays

Flunch has chosen Critizr to help us listen earnestly to what our customers have to say

Flunch, the French self-service restaurant chain serving about 55 million visitors a year across roughly 250 restaurants, faced a challenge of genuinely hearing and acting on customer feedback—relying previously on mystery shoppers rather than direct customer dialogue. To change that, Flunch became a Goodays customer in 2015 and adopted the Goodays customer feedback platform for multi-channel feedback collection, processing and reporting.

Goodays implemented a solution that captures feedback from websites, Facebook, email and mobile, routes it to a back-office web interface and mobile app, and provides regional reporting. As a result, Flunch now achieves a 98% response rate (often hitting 100% within 24 hours), an average processing time of 29 hours, and stronger customer trust and team confidence—measurable improvements driven by Goodays’ platform.

Flunch

Olivier Descamps

General Manager