Case Study: France Pare-Brise strengthens customer-centricity with Goodays

France Pare-Brise serves 340 centres with Goodays to boost customer-centricity

France Pare-Brise, an automotive glass repair and replacement specialist, sought to strengthen its customer-centric approach. Their challenge was managing customer feedback through a centralized, manual process that involved headquarters collaborating with its 340 local centers to respond to inquiries and resolve issues. To enhance these connections, they partnered with the vendor Goodays and its customer experience platform.

Goodays provided an easy-to-use platform that enabled France Pare-Brise to collect and address a much larger volume of customer feedback. The solution gave the company a real-time view of customer satisfaction, allowing them to iterate on their experience strategy. The results included improved internal communication centered on the customer and a stronger external e-reputation, as local teams began capitalizing on all feedback for employee motivation and continuous improvement.

France Pare-Brise