Case Study: La Compagnie du Lit achieves higher customer satisfaction and increased in-store conversions with Goodays

Why one of France’s leading bed brands trusts Goodays with its customers

La Compagnie du Lit, a leading French mattress and bed-base retailer, faced low product renewal rates and limited insight into the in-store portion of its customer journey. To create a single view of the customer — from online research to purchase, post-purchase and delivery — the company engaged Goodays and adopted the Goodays platform to better capture and act on customer feedback.

Goodays implemented a store-level feedback solution across all 60 branches, enabling post-visit and post-purchase surveys via email, SMS and Google My Business and giving head office a consolidated view of reviews. The Goodays platform drove rapid adoption by store teams (95% of shop managers use it, 71% log in weekly), achieved a 15% survey participation rate, improved conversion insight by revealing why prospects don’t buy, and helped La Compagnie du Lit maintain high local ratings and faster, local issue resolution.

La Compagnie du Lit

Sébastien Quach

Marketing Director