Case Study: France Pare-Brise achieves real-time customer insight and boosted e-reputation with Goodays

France Pare-Brise leads with customer-centricity

France Pare-Brise, a replacement and repair specialist for automotive glass with over 340 centres, needed to move from episodic, HQ-led feedback handling to an always-on, localised approach so centres could see and respond to customer feedback in real time. To achieve faster, personalised customer interactions and strengthen e-reputation, France Pare-Brise selected Goodays and its customer feedback platform to connect head office, local teams and customers.

Goodays delivered an easy-to-use platform built for local teams, native measurement and sharing features, and hands-on support to enable direct centre–customer engagement and continuous CX improvement. As a result, France Pare-Brise now handles far more feedback with a real-time view of satisfaction, stronger internal and external communication, and measurable impact: 85% of customers are advocates, a 4.72/5 customer satisfaction score, and 90% of feedback are compliments—boosting the group’s online presence and turnover thanks to Goodays.

France Pare-Brise

Léa Bernard

Marketing & Customer Relations Director