Case Study: Carrefour France strengthens customer satisfaction with Goodays

Carrefour - Customer Case Study

Carrefour France, a major grocery retailer, sought to place customers and front-line employees at the center of its strategy. To achieve this transformation, the company needed a better way to listen to customer feedback daily and empower its store teams. They implemented the Goodays platform to collect and analyze customer insights, specifically focusing on daily NPS scores and verbatim comments.

Using the Goodays service, Carrefour France's CEO and management team gained access to daily customer feedback, allowing them to understand complaints, identify root causes, and make informed decisions. This solution was part of a larger cultural shift that included other local listening initiatives. As a result of this focus on customer proximity and the insights provided by Goodays, Carrefour France gained 300,000 customers since the beginning of the year.

Carrefour

Rami Baitiéh

CEO