Goodays
23 Case Studies
Case Study: La Compagnie du Lit improves customer satisfaction with Goodays
A Goodays Case Study
La Compagnie du Lit boosts store operations with Goodays as 95% of shop managers use it
La Compagnie du Lit, a leading French bed brand, faced challenges with low customer renewal rates and a lack of data on the quality of its in-store customer experience. To improve customer relationships and gain a single view of the customer journey, the company partnered with the vendor Goodays to implement its customer experience platform.
The Goodays solution was integrated across all 60 of the company's branches, enabling customer feedback collection via multiple channels. This provided reliable data and empowered local store teams to take action. As a result, Goodays became integral to operations, with 95% of shop managers using it to support store operations and 71% of users logging in weekly to guide management.
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