Case Study: Monoprix improves customer satisfaction and unites teams with Goodays

Monoprix connects 315 stores with Goodays to boost customer satisfaction

Monoprix, a major French retail chain, faced the challenge of identifying causes of customer dissatisfaction and embedding customer listening into the daily routines of all its departments. They partnered with the vendor Goodays to implement its platform to better gauge customer feedback from both in-store and online purchases.

The solution from Goodays provided a multi-channel feedback system that supplied every department with customer insights, empowering store managers to address local issues and headquarters to handle broader topics. As a result of using the Goodays platform, Monoprix completely redesigned in-store promotional signage and improved IT processes, leading to measurable improvements in customer satisfaction, relationship scores, and NPS locally.

Monoprix