Acer achieves faster call resolution and higher customer satisfaction with 8x8 Intelligent IVR and Contact Center
Acer
Marcella Prieto
Contact Center Manager
All Case Studies
London Borough of Hounslow achieves resilient cloud communications and improved resident services with 8x8
London Borough of Hounslow
Mark Lumley
Director of Digital and IT
ORIX Australia achieves greater call capacity and improved customer service with 8x8
ORIX Australia
Tim Clarke
Senior Manager, Technology Operations
nVent achieves seamless global collaboration by consolidating 60 phone systems with 8x8
nVent
Chris Geryol
Senior Manager of IT and Operations
Pure Telecom achieves unified, customer-first service with 8x8 XCaaS and 8x8 Work
Pure Telecom
Jonathan Long
Head of Operations
Leading UK Supermarket Chain achieves unified communications and substantial cost savings with 8x8 Work
Leading UK Supermarket Chain
Credit Repair achieves improved contact centre performance with 8x8
Credit Repair
Anthony Ciraolo
Infrastructure Manager & Systems Administrator
National Express achieves PCI-compliant remote payments and improved customer service with 8x8
National Express
Lawrie Neal
Salesforce System Administrator
Feldman Ruel Urban Property Advisors achieves high-performance mobile sales productivity with 8x8
Feldman Ruel Urban Property Advisors
Ikea Green
Director of Operations
Rainbow International Restoration achieves work-from-anywhere agility and improved customer experience with 8x8 XCaaS
Rainbow International Restoration
Kerry Bhella
Operations Director
DPI Offroad Brands achieves 50% cost savings and improved contact center performance with 8x8
DPI Offroad Brands
Gerardo Torres
IT Manager
PaySauce achieves rock-solid reliability and improved customer service with 8x8
PaySauce
Mathew Stokes
Chief Operating Officer
Kathmandu achieves 60% reduction in monthly call costs with 8x8 Work
Kathmandu
Aidan O’Connor
IT Infrastructure Manager
Recommend Group triples message click-through rates with 8x8 SMS API
Recommend Group
Alex Tan
Co-Founder & CMO
Eloquent Technologies Group achieves service excellence and eliminates dropped calls with 8x8
Eloquent Technologies Group
Scott Marshall
Operations Director