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Visit WebsiteDriving a 43% Increase in Autopay to Retain Policyholders and Reduce Costs to Serve
Alfa Insurance
Dustin Wilson
Manager of Digital Experience and Retention
Paymentus
Paymentus is a leading provider of cloud-based bill payment technology and solutions. They deliver their next-generation product suite through a modern technology stack to more than 2,200 billers across North America. Their omni-channel platform provides consumers with easy-to-use, flexible and secure electronic bill payment experiences through their preferred payment channel and type.
Case Studies
Showing 23 Paymentus Customer Success Stories
How a Modern, Customer-Centric Payments Platform Helped Propel One Company’s Decision Not to Reopen Offices
Austell Natural Gas
Josh Bowling
Special Projects Liaison
Achieving Digital Payment Growth Amongst the Cash-Preferred
City of College Park
William Scott
Utilities Operations Manager
Marketing & Modernization Exceeding AutoPay Adoption Goals
City of Lexington, MA
Melissa Huitron
Utility Account Manager
An Award-Winning Utility Expands Payment Offerings While Reducing Costs
City of Tallahassee
James Barnes
Utility Customer Service Adminstrator
Reducing Costs. Increasing the Use of Self-serve Payment Methods by 80%
Cobb County
Kathy Nguyen
Customer Service Division Manager
Powering Transformation Through Innovation & Experience
EPB of Chattanooga
Karen Thomas
VP Customer Relations
Case Study Accelerating Disbursements – Reducing Insurance Payouts to Less Than an Hour
General Insurance
A Rural Telecom Delivers an Ultra-Modern Bill Pay Experience
Inland Cellular
Josh Eckert
Director of Business Development
Reducing Costs with Advanced Payments and a 67% Increase in Scheduled Payments
Kissimmee Utility Authority
Jef Gray
Vice President of Information Technology
How a Utility Provider Transformed Payment Operations to Fuel Company Growth
Lansing Board of Water and Light
Bob Perialas
Enterprise Customer Experience Manager
Reducing the Cost to Serve Customers and Days Outstanding Through Digital Transformation
Large Mortgage Company
Transforming Customer Service with Secure Text Payments
Louisville Gas and Electric Company (Lg&e) and Kentucky Utilities Company (Ku)
Katherine Bullock
Manager Revenue Strategy & Collection
Driving Cost Savings and Greater Adoption with Walmart Bill Pay & Digital Wallets
Metropolitan Utilities District
Ron Schell
Director, Enterprise Applications
Modern UI Delivers Immediate Digital Payment Adoption
Montana-Dakota Utilities Co.
Carmen Goicoechea
Manager, Customer Programs & Communications
Full-Service Marketing Delivers a Seamless Solution Launch
Montana-Dakota Utilities Co.
Carmen Goicoechea
Manager, Customer Programs & Communications
Igniting Change Through Modern Payments
Nashville Electric Service
Brent Baker
Chief Customer and Innovation Officer
Adding Digital Wallets and Walmart Bill Pay to Leave No Customer Behind
Raleigh
Gregory Jenkins II
Assistant Director
Improving the Customer Experience Through Seamless Integration and Trusted Ebpp Solutions
Sarasota County Public Schools
Mike Mylett
Utilities Director
How a Telecom Company Reduced Call Volume by 45% and Improved Customer Ratings
Shentel
Elaine Cheng
Chief Information Officer
Overcoming Complexity Through Seamless Integration
UFG Insurance
Veronica Horn
Technology Delivery Manager
Using Customized Outbound Notifications to Increase On-Time Payments
VARCOMM
Jenifer Vellucci
President & CFO
Adding a New Level of 24/7 Service with Chatbot
White House Utility District
Tammy Barlow
Office Manager
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