Case Study: General Insurance achieves faster digital payouts with Paymentus

Case Study Accelerating Disbursements – Reducing Insurance Payouts to Less Than an Hour

A property and casualty insurance company faced the challenge of needing to drastically reduce its claim payout times and enhance the disbursement process for its millions of policyholders. To meet these goals, the company partnered with Paymentus to enhance its digital disbursements capability as part of an omnichannel payments platform.

Paymentus implemented a solution that introduced fast, digital payout options like push-to-debit, which drastically accelerated payment speed. The result was that the vast majority of payouts now occur within an hour of claim approval, leading to an average 15-20 point increase in Net Promoter Score and generating massive cost savings for the insurance company by moving away from paper checks.