Case Study: Inland Cellular achieves a modern, streamlined bill pay experience with Paymentus

A Rural Telecom Delivers an Ultra-Modern Bill Pay Experience

Inland Cellular, a customer-focused wireless provider in rural Idaho and Washington, sought to modernize and expand its payment options for subscribers while consolidating its vendor base. The company partnered with Paymentus and its billing and payment solution to achieve these goals, aiming to deliver a best-in-class bill pay experience.

Paymentus implemented a comprehensive solution that expanded payment methods to include digital wallets, PayPal, and IVR, all through a unified platform integrated with IDI Billing Solutions. This eliminated the need for multiple vendors and drove significant cost savings. The self-service AutoPay feature saw a 196% increase in adoption, with scheduled payments now comprising approximately 40% of all transactions and saving employees hours each week on customer inquiries.

Inland Cellular

Josh Eckert

Director of Business Development