Case Study: UFG Insurance achieves seamless billing growth and 44% AutoPay adoption with Paymentus

Overcoming Complexity Through Seamless Integration

UFG Insurance, a super regional property and casualty insurer, faced a meet rising transaction needs and provide a best-in-class experience for its policyholders, UFG selected the Paymentus billing and payment solution in 2013.

Paymentus implemented a solution that seamlessly integrated with UFG's new Guidewire policy management system, ensuring a smooth transition for customers, particularly for those using AutoPay who did not need to re-enroll. This integration supported UFG's phased modernization and eliminated manual data migration efforts. The results were significant, with AutoPay adoption growing continuously to reach 44% of all policyholders in 2024, surpassing their goal and providing a platform for further expansion.

UFG Insurance

Veronica Horn

Technology Delivery Manager