Case Study: a large mortgage company reduces billing costs and boosts digital payments with Paymentus

Reducing the Cost to Serve Customers and Days Outstanding Through Digital Transformation

a large mortgage company was facing challenges scaling its billing and payment operations to support its growing customer base while maintaining its high standard of service. It was entirely reliant on legacy systems and paper billing, which created operational inefficiencies. To support its expansion, the company partnered with Paymentus to implement a modern electronic bill presentment and payment (EBPP) solution.

Paymentus delivered a comprehensive EBPP platform that streamlined customer service and doubled the available payment channels through a single integration. This digital transformation resulted in a massive shift to paperless billing and self-service payments. The measurable impact was significant, with the company saving an estimated $343,200 annually on postage and printing and seeing a 3.6x increase in automated IVR payments, which dramatically reduced the strain on its customer service team.