Case Study: Sarasota County Public Schools achieves seamless customer payment modernization with Paymentus

Improving the Customer Experience Through Seamless Integration and Trusted Ebpp Solutions

Sarasota County Public Utilities needed to modernize its outdated billing and payment platform to meet customer demands. The manual processing of mail-in payments and handling billing inquiries by phone was inefficient. They sought an electronic bill presentment and payment (EBPP) provider, Paymentus, that could offer a web and mobile self-service solution with a crucial real-time integration to their customer information system.

Paymentus seamlessly integrated with the county's system using its Instant Payment Network® and migrated all 60,000 customers. The solution introduced features like "Pay Now" functionality, advanced notifications, and a new interactive voice response (IVR) phone system. The results were significant, including a 43% increase in autopay enrollment in the first 60 days and over 11,000 payments processed through the IVR, which saved staff hundreds of hours and accelerated revenue collection.

Sarasota County Public Schools

Mike Mylett

Utilities Director