Case Study: VARCOMM achieves faster on-time payments with Paymentus ECM

Using Customized Outbound Notifications to Increase On-Time Payments

VARCOMM, a leading broadband provider, faced a challenge with late customer payments due to a legacy billing system that limited its ability to send effective communications. All messages were auto-generated without direct payment links, making it difficult for subscribers to pay their bills easily. To address this, VARCOMM partnered with Paymentus to implement its Enterprise Communication Manager (ECM) feature.

The Paymentus solution enabled VARCOMM to send targeted, multi-channel notifications with direct pay links. This resulted in a significant and immediate impact, with one campaign prompting nearly half of the targeted customers to pay their bills within an hour. Paymentus helped drive increased digital payments, reduced office traffic, improved staff productivity, and led to higher subscriber satisfaction with fewer service shutoffs.

VARCOMM

Jenifer Vellucci

President & CFO