Onward B2B Case Studies & Customer Successes

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Onward provides solutions across Shipping protection, Order Tracking, Returns & Exchanges, and Order Editing — all with zero cost to your brand. Loved by top brands like Everlane, Brez, Mugsy Jeans, Equinox, Birchbox, Fishwife, Immi, Truff, Create Gummies, Dolls Kill, Plunge Windmill, Bubs Naturals, De Soi, Bombshell Sportswear, Prolon, and hundreds of others.

Case Studies

Showing 6 Onward Customer Success Stories

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How Create Wellness achieved $152k ROI using Onward’s 90-day Satisfaction Guarantee for their supplements

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How Equinox decreased customer service caseload by 18% using Onward’s self-serve platform

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How Kinfield increased conversions by 18% using Onward’s comprehensive order protection

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How Laundry Sauce bolstered customer experience and increased cashback revenue by $141k with Onward

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How switching to Onward helped OpenStore boost profitability by 8.5%

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How Pashion Footwear provided 65% of customers free returns with no additional cost

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