Case Study: Laundry Sauce boosts customer experience and drives $141k in cashback revenue with Onward

How Laundry Sauce bolstered customer experience and increased cashback revenue by $141k with Onward

The customer, Laundry Sauce, a premium laundry detergent brand, was seeking to enhance its high-end post-purchase experience. Their challenges included absorbing the full cost for shipping-related issues like damaged or lost packages and the lack of a system to reward and retain repeat customers. They partnered with the vendor Onward, using their Checkout+ service.

Onward's solution provided comprehensive post-purchase protections, including shipping insurance and a 90-day satisfaction guarantee, at no extra cost to the brand. They also implemented a custom cashback program to incentivize repeat purchases. This resulted in a significant measurable impact: Laundry Sauce saw $141,000 in cashback revenue and a total value of $151,000 from Onward's programs. Crucially, 98% of customer claims were handled by Onward's team, improving the customer experience while protecting the brand's bottom line.

Laundry Sauce

Ian Blair

Chief Executive Officer