Case Study: Create Wellness achieves $152k ROI with Onward

How Create Wellness achieved $152k ROI using Onward’s 90-day Satisfaction Guarantee for their supplements

The customer, Create Wellness, a modern health supplement brand, faced the challenge of resolving complex customer service issues like lost packages and product damage without undercutting their profit margins. These time-consuming claims were handled internally, requiring significant resources from their small team. To protect their bottom line and enhance the customer experience, co-founder Sienna Mori sought a solution for expedited support and a product guarantee from a vendor.

The vendor, Onward, implemented its 90-day Satisfaction Guarantee through its Checkout+ product. This solution provided self-serve claims for customers and covered all reimbursements, protecting Create Wellness's finances. The results were significant: Onward helped drive over $10k in monthly revenue from a new CashBack rewards program and delivered a $152k ROI. The vendor also resolved 73% of claims with a first reply, drastically improving efficiency.

Create Wellness

Sienna Mori

Co-Founder and President