Case Study: Solgaard consolidates post-purchase operations and eliminates SaaS fees with Onward

Solgaard consolidates post-purchase with Onward and saves $0 in SaaS fees

Solgaard, a premium travel gear brand, faced a fragmented post-purchase experience. Their customer journey was split between two vendors: Onward for order protection and AfterShip for tracking and returns. This separation created a disjointed experience for their customers and resulted in multiple SaaS fees on their P&L.

Onward implemented an integrated solution by moving Solgaard's tracking and returns onto its own platform, which already handled protection via Checkout+. This consolidation eliminated the SaaS fees for tracking and returns, saving costs. The solution was funded by the revenue from Checkout+, which had a 66.67% attach rate across over 31,000 orders, generating $91K. This created a seamless, self-funding post-purchase stack that improved the customer experience.

Solgaard