Case Study: OpenStore boosts profitability by 8.5% with Onward

How switching to Onward helped OpenStore boost profitability by 8.5%

OpenStore, a large portfolio company of over 40 Shopify-based brands, sought to deliver a world-class post-purchase experience to build customer loyalty. Their previous shipping protection provider lacked a compelling loyalty component. To address this challenge, OpenStore partnered with vendor Onward to implement its comprehensive post-purchase solution, Onward Checkout+.

By switching to Onward, OpenStore gained an all-in-one shipping protection service with added benefits like free returns and CashBack credit. The solution was integrated across its entire portfolio within two weeks. This partnership with Onward yielded significant results, including an 8.5% increase in profitability and a net revenue lift of over $400,000 in one year.

OpenStore

Dov Quint

Storefronts Lead