Case Study: OpenStore achieves 8.5% higher profitability with Onward

OpenStore boosts profitability by 8.5% with Onward

OpenStore, a large portfolio company of Shopify brands, wanted to improve its post-purchase experience to build customer loyalty. Their previous shipping protection provider was not comprehensive enough to deliver a world-class customer experience. They partnered with Onward to find a better solution.

Onward implemented its all-in-one shipping protection solution across OpenStore's entire brand portfolio. This provided customers with new benefits like free returns and CashBack credit. As a result, OpenStore saw an 8.5% increase in profitability and a net revenue lift of over $400,000 in one year thanks to Onward.

OpenStore