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Ann & Robert H. Lurie Children’s Hospital
Janis Quinn
Pediatric Nurse Practitioner, Pediatric Emergency Department
NRC Health
NRC Health (NASDAQ:NRCIA and NRCIB) has helped healthcare organizations illuminate and improve the moments that matter to patients, residents, physicians, nurses, and staff for 35 years. Their empathetic heritage, proprietary methods, and holistic approach enable the partners to better understand the people they care for, and in turn, design experiences that inspire loyalty and trust.
Case Studies
Showing 33 NRC Health Customer Success Stories
Georgia academic medical center uses Market Insights to increase brand awareness to 64%
Augusta University Health
Brianne Clark
Sr. Marketing Analyst
Bluewater Health provides exemplary access to care through a patient-centered culture
Bluewater Health
Madeleine Kerr
Patient Experience Partner Co-Chair
Bright Health considers Market Insights a core element in their selection of systems for their Care Partner Health Plans
Bright Health
Kimberly Goldstein
Care Partner Development
Bryan Health Educates Patients One Discharge at a Time
Bryan Health
Dawn Isaacs
Nurse Manager, Surgical/Vascular Unit and Nursing Float Pool
Bryan Health educates patients one discharge at a time
Bryan Health
Darcy Blayney
Process Improvement Specialist, Cardiovascular Services
Advancing patient communication with preference-driven changes
Carilion Clinic
Tammy Nerenberg
Contact Center Director
Core Physicians: Meeting Patient Needs with Empathy and Excellence
Core Physicians
Jessica Boccelli
Director of Service Excellence
Entira Family Clinics Meets Patient Needs on Many Levels
Entira Family Clinics
Ruth Herman
Director of Clinical Practice
Houston health system uses Real-time data for improvement
Harris Health System
David Riddle
Administrative Director, Patient Experience
Large Texas health system utilizes Care Transitions to restructure patient follow-up approach and improve patient outcomes
Houston Methodist
Ashlyn Proske
Project Specialist, Physician’s Alliance for Quality
Meritus Praises Employees, Improves Experience
Meritus Health System
Khrysti Thompson
Manager for Total Rehab Care
How MetroHealth built a robust and engaged patient community panel
MetroHealth
Elizabeth Clegg
Sr. Market Research Associate
National HealthCare Corporation Delivers Post-Acute Care“The Better Way”
National Healthcare Corporation
Julia Powell
Senior Vice President of Patient Services
Embracing patient-centered care improves quality at Nebraska Orthopaedic Hospital
Nebraska Orthopaedic Hospital
Our Lady of the Lake: Displaying the Spirit of Healing Through Nurse Communication
Our Lady of the Lake Regional Medical Center
Gena Kalil
Nurse Manager, Oncology
Using real-time feedback and transparency for radical hospital transformation
Phoenix Children’s Hospital
Stacy Nicholson
Physician-in-Chief
A “Patients First” Mentality Sets the Tone at PIH Health
PIH Health
Rosalio Lopez
Senior Vice President and Chief Medical Officer
Innovative Approaches to Improving Community Health
ProMedica
Real-time feedback and transparency transform urgent care centers
Sentara
Mark Weisman
Medical Director
South Miami Hospital Focuses Resources on Pain Management and Physician Communication
South Miami Hospital
Angela S. Castillo
Unit Manager 7 Pavilion
South Shore Hospital: Healing, Caring, and ComfortingDischarge Planning from the Day of Admission
South Shore Hospital
Susan Romano
Patient Experience Consultant
Sparrow Health fulfills its promise to patient care with all-patient approach to discharge calls
Sparrow Health System
Terry Rose
Director, Patient Experience Departmen
St. Joseph’s employees spoke the hospital listened and created excellence
St. Joseph's Health Care London
Karen Stone
Chief Human Resources Officer
St. Mary Medical Center Nurtures a Culture of Excellence
St. Mary Medical Center
Mary Sweeney
Vice President, Colleague Resources and Development
Physician Communication Fosters Strong Patient Relationships and a Team Approach to Care at Texas Scottish Rite Hospital for Children
Texas Scottish Rite Hospital for Children
Charter Rushing
Interim Director of Therapy Services
Living the Vision Leads to High Performance in Access to Care at The Ottawa Hospital
The Ottawa Hospital
Alan Forster
Vice President, Quality, Performance, and Population Health
Tucson Medical Center utilizes Real-time feedback to align brand reputation and care experience
Tucson Medical Center
Mimi Coomler
Chief Nursing Officer
University Health System Delivers Patient-Centered Care, Achieves Magnet
University Health System
Carlos Castañeda
Director of Patient Relations
UAMS takes transparency from concept to execution in six months
University of Arkansas for Medical Sciences
Julie Moretz
Associate Vice Chancellor for Patient- and Family-Centered Care
How the University of Maryland Medical Center reduced readmissions and improved satisfaction scores with NRC Health’s Care Transitions program
University of Maryland Medical Center
Shawn Hendricks
Director of Medicine & Cardiac Services
Improving service recovery with Transparency and Reputation Monitoring
Vetter Senior Living
Karl Bieber
Public Relations and Communications Coordinator
Transitional Care Clinic and post-discharge calls boost patient-centered care effectiveness and cost savings
Via Christi Health
Robyn Chadwick
LSCSW Senior Director, Operations
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