Case Study: Nebraska Orthopaedic Hospital improves patient-centered care with NRC Health

Embracing patient-centered care improves quality at Nebraska Orthopaedic Hospital

Nebraska Orthopaedic Hospital, a small specialty hospital in Omaha, Nebraska, partnered with NRC Health to strengthen its patient- and family-centered care approach and improve overall quality. The hospital’s challenge was maintaining highly individualized, high-quality care amid staffing fluctuations, pain management demands, and the need to consistently understand the patient experience across departments.

Using NRC Health’s patient survey data, reporting tools, and My Solutions analytics, Nebraska Orthopaedic Hospital implemented ongoing performance improvement initiatives, shared results with staff, and tied progress to employee engagement programs. With support from NRC Health, the hospital launched targeted improvements such as the “We Insist, Check, Wrist” campaign and hand hygiene initiatives, leading to immediate and sustained score improvements, stronger staff pride, and a No. 1 regional ranking in overall patient satisfaction as measured by HCAHPS.

Nebraska Orthopaedic Hospital