Case Study: Texas Scottish Rite Hospital for Children achieves stronger physician communication and patient relationships with NRC Health

Physician Communication Fosters Strong Patient Relationships and a Team Approach to Care at Texas Scottish Rite Hospital for Children

Texas Scottish Rite Hospital for Children, a leading pediatric orthopedic hospital in Dallas, needed to preserve its deeply patient-centered culture while modernizing operations, including introducing billing for services without hurting family trust or satisfaction. To better understand and improve the parent experience, the hospital used NRC Health’s Inpatient Pediatrics Survey, which measures communication and other aspects of pediatric inpatient care.

Working with NRC Health insights, Texas Scottish Rite Hospital strengthened physician communication through continuity of care, shared decision-making, clear patient education, and a highly collaborative team approach. The hospital’s results were strong enough to be recognized as a top performer in physician communication among hospitals of its size, with staff noting that patient satisfaction stayed high even after the new billing model was introduced.

Texas Scottish Rite Hospital for Children

Charter Rushing

Interim Director of Therapy Services