Giva B2B Case Studies & Customer Successes

Giva Service Management Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training. Giva's robust, fast and painless reporting analytics KPIs quickly measure team productivity, responsiveness and customer satisfaction, resulting in faster and higher quality decision-making. Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.

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Giva B2B Case Studies & Customer Successes

Case Studies

Art.com achieves 100% uptime and faster bug resolution with Giva eHelpDesk

Athens Regional Health System achieves 90% SLA compliance and major IT productivity gains with Giva

Casio achieves real-time reporting, faster call resolution and lower costs with Giva eCustomerService

Contact Works - Customer Case Study

Dataram achieves 70% higher customer service productivity and 70% lower total cost of ownership with Giva

EDIMS achieves dramatic productivity gains and 50% faster case handling with Giva Service Management Suite

Epstein Becker & Green achieves high customer satisfaction and one-third the projected total cost of ownership with Giva eHelpDesk

Gordon & Rees LLP achieves 80% better after-hours call capture and 50% more calls logged with Giva

Invivo achieves 70% productivity gains and faster SLA management with Giva Service Management Suite

iZ3D achieves rapid, low-cost customer support and 100% uptime with Giva eCustomerService

Lewis Roca Rothgerber achieves 70% higher attorney and staff satisfaction and 70% greater IT productivity with Giva Service Management Suite

LifePics cuts call times 70% and boosts customer satisfaction 40% with Giva

Miles & Stockbridge achieves 70% TCO savings and major IT productivity gains with Giva Service Management Suite

mindSHIFT Technologies achieves 100% uptime, reduced support costs and high ROI with Giva eCustomerService

Patient Care Technology Systems (PCTS) achieves rapid ROI, ITIL-compliant help desk and cost savings with Giva

Pronger Smith Medical Care achieves 60% increase in IT productivity with Giva

Russell Reynolds Associates achieves 24x7 global uptime and faster issue resolution with Giva eHelpDesk

Saint Elizabeth achieves 50% lower TCO and 40% higher IT service‑desk productivity with Giva Service Management Suite

San Jacinto Community College achieves 75% faster deployment, 1 FTE savings and lower TCO with Giva

Santé Health System achieves 80% greater dashboard productivity and 60% higher SLA compliance with Giva Service Management Suite

Schulte Roth & Zabel LLP achieves 60% higher ROI and 4.9/5 attorney satisfaction with Giva Service Management Suite

Sills Cummis & Gross P.C. achieves a 35% reduction in reporting labor and higher attorney satisfaction with Giva's Service Management Suite

Stroock & Stroock & Lavan LLP achieves 4.7/5 attorney satisfaction and 100% uptime with Giva eHelpDesk

Thacher Proffitt & Wood LLP achieves higher ROI, lower TCO and 24x7 uptime with Giva

The MetroHealth System achieves a 60% reduction in 5-year TCO with Giva

The William and Flora Hewlett Foundation achieves 40% faster service request resolution and 45% higher first-call resolution with Giva

VirtuRad boosts field-service responsiveness and customer satisfaction with Giva Service Management Suite

Westway Group, Inc. achieves 70% labor cost reduction, 80% audit savings, and improved IT uptime with Giva eChangeManager

Williams Lea achieves 100% uptime, faster reporting and lower TCO with Giva eHelpDesk

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