Case Study: Saint Elizabeth achieves 50% lower TCO and 40% higher IT service‑desk productivity with Giva Service Management Suite

Saint Elizabeth - Customer Case Study

Saint Elizabeth Health Care, a century-old community health organization with 6,500 employees across 25 Canadian offices and many remote caregivers, needed a modern, secure IT service desk that could scale with rapid growth and support a nearly 24x7, high-volume operation. The IT team sought a long-term vendor partner but worried that replacing tools would be disruptive and that a cloud solution would need to meet strict performance, availability and security requirements.

Saint Elizabeth deployed the Giva Service Management Suite in the cloud (service desk, knowledge base, change and asset management, auto-discovery) and went live in about a week with point-and-click configuration and no coding. The rollout delivered fast, measurable benefits: 90% reduction in configuration time, 50% lower TCO over three years, 100% application uptime, roughly 40% productivity gains for the IT team, streamlined asset tracking and reporting, and strong ongoing support and product improvements.

Saint Elizabeth

David Burne

IT Leader