Case Study: Epstein Becker & Green achieves high customer satisfaction and one-third the projected total cost of ownership with Giva eHelpDesk

Epstein Becker & Green - Customer Case Study

Epstein Becker & Green, P.C. is a full‑service law firm with 11 domestic offices that needed a centralized, cost‑effective way to manage its internal IT help desk and maintain outstanding responsiveness to its legal professionals’ IT requests.

The firm implemented Giva eHelpDesk and eAssetManager as part of the Giva Service Management Suite, achieving a one‑week deployment with no impact on existing infrastructure, integrated customizable reporting, and a centralized help desk across all domestic offices. The solution delivered high customer satisfaction at a total cost of ownership less than one‑third of other options EB&G considered.

Epstein Becker & Green

Lori Mazzola

National IT Project Manager