Case Study: Stroock & Stroock & Lavan LLP achieves 4.7/5 attorney satisfaction and 100% uptime with Giva eHelpDesk

Stroock & Stroock & Lavan - Customer Case Study

Stroock & Stroock & Lavan LLP, a top‑100 global law firm, needed a 100% web‑native help desk to support geographically dispersed IT staff, reduce leased‑line WAN costs, enable level‑1 resolution, and provide easy real‑time reporting to proactively manage outages and service levels.

After evaluating alternatives, Stroock selected Giva eHelpDesk and completed a firm‑wide deployment in one week with only hours of local training. Hosted via Giva On Demand at Verizon, the solution enabled rapid ticketing and mass‑outage handling, delivered 100% uptime since April 2003, produced a 4.7/5 attorney satisfaction rating, lowered costs, improved first‑level resolution, and yielded a high ROI.

Stroock & Stroock & Lavan