Case Study: Russell Reynolds Associates achieves 24x7 global uptime and faster issue resolution with Giva eHelpDesk

Russell Reynolds Associates - Customer Case Study

Russell Reynolds Associates, a global executive search firm with offices in more than 30 cities, needed a more efficient, reliable IT help desk to support recruiters working around the clock worldwide. Their prior system (FrontRange HEAT) had become costly and labor intensive, and the firm required fast problem resolution, consistent uptime, and access to shared data to maintain productivity and client responsiveness.

Giva implemented its web-native eHelpDesk (On Demand) across regions in six days, providing an easy-to-use interface, tools to resolve many issues at Level 1, and Giva Easy Three Click Reporting for trend analysis. The result was improved global support, dramatically lower total cost of ownership, rapid vendor support, and 100% uptime since December 2000.

Russell Reynolds Associates

David Strumpf

Chief Technology Officer