Case Study: Thacher Proffitt & Wood LLP achieves higher ROI, lower TCO and 24x7 uptime with Giva

Thacher Proffitt & Wood LLP - Customer Case Study

Thacher Proffitt & Wood LLP, a global commercial and litigation law firm, faced high hard and soft costs from managing an internally hosted IT service desk (previously using BMC FootPrints). The firm needed consistent budgeting, reliable remote/after-hours support, flexible reporting to meet SLAs, and stronger disaster recovery after losing its onsite infrastructure in 9/11.

Thacher outsourced its help desk to the Giva Service Management Suite (Giva On Demand hosted at Verizon), eliminating local upgrades and servers. The move delivered higher two‑year ROI and lower TCO versus buying and self‑hosting, significantly increased employee satisfaction, 100% uptime since July 2002, improved disaster protection and business continuity, and fast, secure, flexible reporting to support SLAs.

Thacher Proffitt & Wood LLP

Dierk Eckart

Director, Information Technology