Case Study: San Jacinto Community College achieves 75% faster deployment, 1 FTE savings and lower TCO with Giva

San Jacinto Community College - Customer Case Study

San Jacinto Community College, a Pasadena, Texas institution serving 30,000 credit students with 2,500 faculty and staff and a 115‑person IT department across multiple campuses, needed to replace its legacy HEAT help‑desk system with a cloud‑based, ITIL/ITSM solution that met strict FERPA/security requirements, supported SLA tracking, offered strong reporting, and stayed within tight budget and staffing constraints.

San Jacinto deployed the HIPAA‑compliant, cloud Giva Service Management Suite—a modular, ITIL‑based platform with no‑code Active Directory integration, an easy admin interface and sandbox testing, and three‑week Agile releases. Results included a 75% reduction in deployment time versus HEAT, elimination of roughly one FTE for system support, lower TCO and administration overhead, faster responsiveness, and accessible, customizable reporting with automated scheduling.

San Jacinto Community College