Case Study: Westway Group, Inc. achieves 70% labor cost reduction, 80% audit savings, and improved IT uptime with Giva eChangeManager

Westway Group, Inc. - Customer Case Study

Westway Group, a NASDAQ-listed provider of bulk liquid storage with facilities across North America and Europe, needed a centralized, ITIL‑compliant change management system after going public in 2009 and becoming subject to Sarbanes‑Oxley and SEC audit requirements. Prior to deployment, change tracking relied on spreadsheets, documents and emails with no reporting or audit trail, leading to high manual effort, poor visibility of global changes, and rising audit and labor costs.

Westway deployed Giva eChangeManager, a hosted SaaS, ITIL‑compliant solution that was quick to implement and customizable via point‑and‑click templates (after a 30‑day trial), with optional knowledge‑base and help‑desk integration. The implementation delivered a 70% reduction in labor costs, an estimated 80% cut in audit costs, improved IT infrastructure uptime, real‑time dashboards and reports for global RFC visibility, and strong vendor support with 100% SaaS availability.

Westway Group, Inc.

Peter Griffiths

IT Director