Case Study: Art.com achieves 100% uptime and faster bug resolution with Giva eHelpDesk

Art.com - Customer Case Study

Art.com, a wholly owned subsidiary of Getty Images with about 2,400 employees across 50+ countries, needed a way to track and reduce software quality issues and provide an internal IT help desk for its continually evolving e-commerce site. Because the retail site is updated frequently, even minutes of downtime directly impact sales, so faster bug tracking and reliable support were critical.

Art.com implemented Giva eHelpDesk, which was set up and customized in about one week and required minimal training (about one hour). The solution provided a self-service portal, integrated bug tracking and help-desk workflows, enterprise-class features at a lower total cost of ownership, and delivered 100% uptime; it’s now used for R&D bug tracking and internal IT support with plans to expand into project management.

Art.com

Don Fosen

Chief Information Officer