Giva
29 Case Studies
Case Study: mindSHIFT Technologies achieves 100% uptime, reduced support costs and high ROI with Giva eCustomerService
A Giva Case Study
MindSHIFT Technology - Customer Case Story
mindSHIFT Technologies, a provider of managed IT services, needed an efficient way to manage customer service for its Aspire Legal Services division while improving reliability, reducing costs, and increasing ROI. They sought a hosted solution that could streamline support operations and deliver consistent, measurable results.
mindSHIFT implemented Giva eCustomerService™ and eKnowledgeManager™, using the Giva Service Management Suite™ as a hosted, 24x7x365 solution. The deployment delivered a powerful yet simple support platform, 100% uptime, reduced customer support costs, lower total cost of ownership, and a high return on investment.
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MindSHIFT Technology
Kevin Pearson
Director, Customer Service