Case Study: iZ3D achieves rapid, low-cost customer support and 100% uptime with Giva eCustomerService

iZ3D - Customer Case Study

iZ3D, a developer of 3D stereoscopic displays, faced a tight deadline for a major product launch in June 2007. Short-staffed and dealing with high web traffic from passionate gamers, the company needed a customer service and knowledge-management platform that could be deployed quickly, integrate with their site, capture custom data, and provide reporting for geographically dispersed R&D teams.

After evaluating multiple vendors, iZ3D implemented Giva’s cloud SaaS (eCustomerService and eKnowledgeManager). Giva provided a fast, one-week deployment with custom API integrations, dashboards and easy reporting, enabling real-time tracking, root-cause analysis and better R&D collaboration; the result was improved customer satisfaction that helped increase sales, lower total cost of ownership, and 100% uptime since deployment.

iZ3D

Aaron Rapp

Customer Service Director