Daktela B2B Case Studies & Customer Successes

Daktela One hub for seamless communications. With Daktela, you can effortlessly manage all your customer communications - voice, email, web chat, SMS, and social media interactions - from one central location, whether on our desktop or mobile app.

CETIN achieves faster customer responses and 93% availability with Daktela

CETIN

Jan Vepřek

Service Provision Supervisor

DPD Slovakia achieves 25% cost reduction with Daktela

DPD

Adela Stašová

Commercial Services Manager

Družstevní závody Dražice improves customer communication speed by 50% with Daktela

Družstevní závody Dražice

Monika Fryčová

Head of Customer Service and Technical Control

E-zec Medical Transport Services unifies patient communications with Daktela

Emed Group

Craig Smith

Chief Executive

Expandeco cuts response times by 47% with Daktela

ExpandEco

Miroslav Kráľ

Chief Support Officer

Gafa Auto achieves 25% faster request handling with Daktela AI

Gafa Auto

Mário Lubas

Head of B2C

Generali Czech Insurance boosts self-service and saves FTE with Daktela virtual assistants

Generali Insurance

Jakub Haman

Business Owner For Chatbot/Voicebot

Golden Charter future-proofs customer care with Daktela

Golden Charter

Ciaran O’Toole

Chief Technology Officer

Heimstaden achieves 50% faster agent response times with Daktela

Heimstaden

Lenka Písková

Head of Customer Care

Leziter unifies customer and internal communication with Daktela

Leziter

Attila Kőszegi

Commercial Director

Muziker optimizes customer support with Daktela

Muziker

Peter Minich

Chief Experience Officer

Notino streamlines omnichannel customer support with Daktela

Notino

Ludmila Foltýnová

Team Leader

PosAm shortens call waiting times with Daktela

PosAm

Jozef Maruška

Head of the Contact Center Department

Powerlogy unifies customer support and speeds ticket handling with Daktela

Powerlogy

Filip Fürek

E-commerce Manager

Roxy Travel boosts ticket resolution and customer engagement with Daktela

Roxy Travel

Raluca Vasile

General Manager

Škoda dealership transforms customer service with Daktela

Škoda

Silvia Maliková

Quality and Communication Manager

Sportisimo reduces calls and speeds response times with Daktela AI bot

Sportisimo

Richard Hranička

Customer Care Team Leader

Staircraft achieves unified communications and greater service efficiency with Daktela

Staircraft

Andy Hinks

Head of Customer Delivery

TicketPortal boosts customer satisfaction with Daktela AI chatbots

TicketPortal

Robert Žítek

Head of Customer Support

Trenýrkárna.cz achieves faster customer support with Daktela

Trenýrkárna.cz

Denisa Pánková