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Daktela One hub for seamless communications. With Daktela, you can effortlessly manage all your customer communications - voice, email, web chat, SMS, and social media interactions - from one central location, whether on our desktop or mobile app.
Daktela B2B Case Studies & Customer Successes
Case Studies
Showing 31 Daktela Customer Success Stories
Alensa - Customer Case Study
Alensa
Anderson Brookes - Customer Case Study
Anderson Brookes
Benefit Plus - Customer Case Study
Benefit Plus
Jaroslav Raboch
Benefit Plus
Blue Cross - Customer Case Study
Blue Cross
How Unified Communication with Daktela Improved Availability, Speed, and Customer Experience
CETIN
Jan Vepřek
Service Provision Supervisor
CoAltus - Customer Case Study
CoAltus
Jon Skeet
Chief Information Officer
Efficient Communication and Cost Savings at DPD Slovakia
DPD
Adela Stašová
Commercial Services Manager
Družstevní závody Dražice improved customer communication speed by 50 % with Daktela’s platform
Družstevní závody Dražice
Monika Fryčová
Head of Customer Service and Technical Control
Next Generation Communications Improves Patient Journey
Emed Group
Craig Smith
Chief Executive
How Expandeco Cut Response Times by 47 % with Daktela
ExpandEco
Miroslav Kráľ
Chief Support Officer
Eyerim - Customer Case Study
Eyerim
FocalAgent - Customer Case Study
FocalAgent
Furlong Flooring - Customer Case Study
Furlong Flooring
Gafa Auto Saves Operator Time with Daktela AI, Handling 80% of Customer Requests
Gafa Auto
Mário Lubas
Head of B2C
Virtual Assistant Leo Celebrates Success at Generali
Generali Insurance
Jakub Haman
Business Owner For Chatbot/Voicebot
Leading Funeral Plan Provider Future proofs customer care
Golden Charter
Ciaran O’Toole
Chief Technology Officer
24% of customer inquiries at Heimstaden are resolved by the Voicebot without any operator intervention, handling thousands of calls every month
Heimstaden
Lenka Písková
Head of Customer Care
More than a call center All the external and internal communication in one system
Leziter
Attila Kőszegi
Commercial Director
MSS Stonebridge - Customer Case Study
MSS Stonebridge
Optimisation of customer support for e-shop MUZIKER
Muziker
Peter Minich
Chief Experience Officer
Enhancing Customer Support and Streamlining NOTINO Customer Requirement
Notino
Ludmila Foltýnová
Team Leader
PosAm shortened call waiting times by 52 % while maintaining a stable customer support team
PosAm
Jozef Maruška
Head of the Contact Center Department
How Powerlogy gained a 100% overview of its customers
Powerlogy
Filip Fürek
E-commerce Manager
PPL CZ - Customer Case Study
PPL CZ
Milan Loidl
Business Development & Marketing Director
Transforming Customer Experience with Roxy Travel
Roxy Travel
Raluca Vasile
General Manager
Škoda Dealership Transforms Customer Service with Daktela
Škoda
Silvia Maliková
Quality and Communication Manager
Sportisimo now handles 32% fewer calls thanks to Daktela’s AI bot
Sportisimo
Richard Hranička
Customer Care Team Leader
Staircraft unifies 8 departments and 132 users with Daktela to boost productivity
Staircraft
Andy Hinks
Head of Customer Delivery
The Hawaj.cz e-shop - Customer Case Study
The Hawaj.cz e-shop
How AI Chatbots Have Transformed TicketPortal
TicketPortal
Robert Žítek
Head of Customer Support
85% faster email response and 40% quicker reactions on the customer line
Trenýrkárna.cz
Denisa Pánková
Head of Customer Support
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