Daktela B2B Case Studies & Customer Successes

Daktela One hub for seamless communications. With Daktela, you can effortlessly manage all your customer communications - voice, email, web chat, SMS, and social media interactions - from one central location, whether on our desktop or mobile app.

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Daktela B2B Case Studies & Customer Successes

Case Studies

How Unified Communication with Daktela Improved Availability, Speed, and Customer Experience

Efficient Communication and Cost Savings at DPD Slovakia

Družstevní závody Dražice improved customer communication speed by 50 % with Daktela’s platform

Next Generation Communications Improves Patient Journey

How Expandeco Cut Response Times by 47 % with Daktela

Gafa Auto Saves Operator Time with Daktela AI, Handling 80% of Customer Requests

Virtual Assistant Leo Celebrates Success at Generali

Leading Funeral Plan Provider Future proofs customer care

24% of customer inquiries at Heimstaden are resolved by the Voicebot without any operator intervention, handling thousands of calls every month

More than a call center All the external and internal communication in one system

Optimisation of customer support for e-shop MUZIKER

Enhancing Customer Support and Streamlining NOTINO Customer Requirement

PosAm shortened call waiting times by 52 % while maintaining a stable customer support team

How Powerlogy gained a 100% overview of its customers

Transforming Customer Experience with Roxy Travel

Škoda Dealership Transforms Customer Service with Daktela

Sportisimo now handles 32% fewer calls thanks to Daktela’s AI bot

Staircraft unifies 8 departments and 132 users with Daktela to boost productivity

How AI Chatbots Have Transformed TicketPortal

85% faster email response and 40% quicker reactions on the customer line

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ScyllaDB

Ideal

Incognia