Case Study: TicketPortal boosts customer satisfaction with Daktela AI chatbots

How AI Chatbots Have Transformed TicketPortal

TicketPortal, a premier ticket vendor for events in Central and Eastern Europe, struggled to manage a high volume of complex customer enquiries across multiple channels, leading to significant delays and many unanswered questions. They partnered with the vendor Daktela to implement a sophisticated AI-powered chatbot solution to streamline operations and improve response times.

Daktela's AI chatbot was tailored to handle TicketPortal's most common enquiries, automating 93% of all queries, which accounted for over 107,000 interactions in the first year. This solution saved the customer support team approximately 1,495 hours per month, allowed them to focus on complex issues, and drastically improved customer satisfaction by eliminating wait times.

TicketPortal

Robert Žítek

Head of Customer Support