Case Study: Powerlogy unifies customer support and speeds ticket handling with Daktela

How Powerlogy gained a 100% overview of its customers

Powerlogy, a successful e-shop selling functional foods across multiple countries, needed a unified system to manage its customer communications across phone, email, and chat. They turned to Daktela to consolidate these interactions and integrate their operations, which were divided across three separate e-shop databases.

Daktela implemented its voice, email, and chat management services to provide a complete overview of all customer contacts. The solution integrated Powerlogy's three e-shop platforms, allowing agents to instantly access a full customer card and history. The team particularly values features like ticket reopening to prevent missed deadlines. Powerlogy reports being very satisfied, having gained a reliable partner that provides excellent support and a system that will aid their future growth.

Powerlogy

Filip Fürek

E-commerce Manager