Case Study: Staircraft achieves unified communications and greater service efficiency with Daktela

Staircraft unifies 8 departments and 132 users with Daktela to boost productivity

Staircraft, a UK-based manufacturer of timber construction solutions, faced a challenge in managing communications across its eight rapidly growing departments. Using separate systems like Outlook and legacy voice platforms created a disjointed view of customer interactions and increased administrative overhead. They selected Daktela's unified communications platform to centralize their contact channels, enhance collaboration, and improve service responsiveness.

Daktela implemented a centralized hub supporting voice, email, CRM, and ticketing, which was rolled out to 132 users with tailored training. This solution provided Staircraft with complete operational visibility through live dashboards and automated SLA tracking. As a result, productivity surged as hours of admin time were reduced to minutes, first-contact resolution improved, and teams became more connected. Staircraft achieved self-sufficiency with the platform and plans to continue its innovation with Daktela AI features.

Staircraft

Andy Hinks

Head of Customer Delivery