Case Study: Expandeco cuts response times by 47% with Daktela

How Expandeco Cut Response Times by 47 % with Daktela

ExpandEco, a company specializing in helping e-commerce businesses expand internationally, was struggling with an unreliable customer support platform. Their previous system resulted in long response times, inefficient workflows, and a lack of actionable analytics, which hampered their ability to support over 160 clients across 19 countries.

By implementing Daktela's omnichannel platform, ExpandEco unified its communications and leveraged advanced automation and reporting tools. This partnership with Daktela led to a 47% decrease in average first response time, a 15% increase in customer interactions handled per hour, and greater overall team efficiency, enabling seamless international growth for their clients.

ExpandEco

Miroslav Kráľ

Chief Support Officer